Business Spotlight: Surveys Rank Meridian #1 at Teterboro
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Meridian Teterboro / Click Image For More PhotosWhen flying into the New York metropolitan area, Meridian is the perfect choice, welcoming passengers and crew alike--but don’t take our word for it. Check out the recently released results of three major FBO surveys, all of which have given top honors to Meridian Teterboro for its exceptional service and its state-of-the-art facility. Meridian Teterboro was voted #1 FBO in the Northeast by FltPlan.com, and was the top ranked FBO at Teterboro Airport in both the AIN and Professional Pilot surveys. Meridian is a full-service, private aviation company located just minutes from New York City. The company owns and operates businesses that include Air Charter, Aircraft Management, Aircraft Maintenance, and a world-class Executive Terminal / FBO.
Our spacious 30,000 square foot Executive Terminal includes many amenities and our attentive staff is always ready to welcome and assist you with any need. Our team of 14 professional Customer Service Representatives (CSR) is led by Betsy Wines, Vice President of Customer Service. Betsy has been ranked as the #1 Best CSR in the ProPilot PRASE survey, where she has earned the spot 16 times. Her colleague, Victor Seda, Customer Service Manager, has also ranked among the top CSRs for the past eight years in the Professional Pilot survey.
Click Image for GalleryPassengers will enjoy our comfortable lobby and executive lounge areas which offer wireless internet access, complimentary coffee and tea, newspapers, full concierge services and private conference rooms for on-site meetings. Rental cars and limousine services are readily available and we also have complimentary crew cars and courtesy van service.
Pilots and crew will appreciate our pilot lounge, large-screen movie theatre, sleep and rest areas and a gym complete with locker rooms and private showers. Meridian Teterboro also offers full work stations and a state-of-the-art flight planning area which features two WSI Pilot Vectors.
Customer satisfaction is the number one priority of every member of the Meridian team. Our line service staff is eager to please, and they have been especially accommodating this past winter season. Says Steve Chandoha, Meridian Teterboro President, "I am proud of the service we provide all year long, but I really want to commend the team for the outstanding job they did this winter keeping our ramps plowed and clear and coordinating with the tower to maximize the effect of our de-icing procedures. This saved our customers both time and money, and certainly contributed to efficient operations at the FBO as well as the airport."
In addition to aircraft de-icing, Meridian Teterboro offers quick turn service on both Jet A and Avgas, hangar and ramp parking availability, and our line technicians are certified through the National Air Transportation Association’s Safety First curriculum. We are also an FAA-certified 145 repair station.
There is a U.S. Customs facility on-site at Teterboro, and with new expedited arrival and custom procedures in place, passengers arriving from international destinations will find the process easy and efficient. Meridian Teterboro is also approved by the FAA as a point-of-departure FBO for flights to Reagan Washington National Airport (DCA), a feature that many of our customers value. Our security staff works closely with the TSA to make the screening process quick, discreet and seamless.
"We are committed to providing world class service in every aspect of our business," adds Betsy Wines. "Whether it’s a quick fuel stop, maintenance needs or arrangements for ground transportation and other services, we know that customers have other choices when flying into Teterboro or the New York area. We want Meridian Teterboro to be their first choice."