Heritage Aviation, a leading aviation services provider, announced the development of Heritage Aware, a remote aircraft maintenance monitoring portal that allows customers real-time access to updates and work-in-progress reporting.
Utilizing proprietary software developed by Heritage Aviation, customers can easily check the status of their aircraft through a computer or smart hand-held device. A customized dashboard provides a top-line overview with the ability to drill down to the smallest detail in order to track and view any service event.
"It's like having a desk right there on the hangar floor, next to the aircraft," said Dan Lathrop, chief pilot and operator of a King Air 250 which underwent a phase 1 and 2 inspection during the beta testing of the Heritage Aware program. "It's very convenient. I was able to keep track of every step during the maintenance event and kept our company's principal updated on the expected completion date with just a glance at my phone."
At the heart of the Heritage Aware program is a dynamic interface which allows real-time interaction between the Heritage maintenance technician and the customer. Periodic updates, including in-process pictures of the customer's aircraft, are viewed on a customizable dashboard which includes a dialog box for instant two-way communication. Maintenance notifications are also posted and can be pushed to the customer's primary email address.
"The Heritage Aware software allows for a significant amount of owner visibility into the maintenance process including the ability to view pictures and approve discrepancies as they occur," said Benjamin Myer, manager of sales and marketing for Heritage Aviation. "The customer can control the level of detail from at-a-glance summaries down to the status of individual inspection items. As each maintenance item is completed, the job status graphic is updated to indicate the percentage of job completion."
According to Myer, digital photos of worn or damaged items can be easily shared with the customer through a data link and stored for future reference or for further action such as warranty claims. Along with the estimated time to completion, Myer said the customer also has access to cost estimating, budget allocation and billing information.
"It's about as transparent as you can get," said Lathrop. "It increases my level of comfort knowing I'm in good hands. It gives me a sense of being in control with the ability to virtually see my aircraft and track everything that's going on."