With the recent rash of airport safety mishaps, the FAA is making headlines almost on a daily basis in their quest to address public concerns about the safety of airport systems and operations.
This awareness has put all aviation sectors under the microscope, including General and Business Aviation operators.
Read MoreAt the recent NBAA Schedulers and Dispatchers (S&D) Conference held in New Orleans March 25-27, FBO owners and operators we talked to left little to doubt that the near-term forecast for the industry is rather hazy (at best) with a looming tariff overcast that’s creating low visibility for what lies ahead.
Read MoreThe results of our Annual FBO Fuel Sales Survey indicates that overall, fuel sales were mostly stagnant in 2024 compared to 2023 results.
While some response categories showed slight improvement year-over-year, nearly 60 percent of reporting FBOs experienced a decrease or same fuel sales compared to 2023. Although fewer FBOs reported a decrease (36%) in 2024 compared to 2023, 22 percent reported the same fuel sales, an increase of five percent, marking this the highest level of same fuel sales reported in the history of our fuel sales survey spanning more than 10 years.
Read MoreAs a follow-up to our last blog post: “Do you know what your employees are thinking?”, where we listed 19 questions to probe what FBO employees are truly thinking, we are now ready to peel back the onion even further as we discuss the final two internal survey questions to ask employees in order to gain their savvy insight.
Read MoreFBO owners, operators and managers spend countless hours conducting and analyzing customer surveys to get a better perspective on how well they are delivering a good customer service experience.
Read MoreThe presidential re-election of Donald Trump initially created unbridled investor enthusiasm across the stock market based on promises to limit regulation, lower taxes and bring the cost of oil down with his battle cry of “Drill-Baby-Drill! Wall Street coined this eagerness a “Trump Bump.”
Read MoreThe battle of winning customer trust and loyalty begins with frontline employees: those that interface directly with the customer on the ramp and at the front desk. This is your FBO’s ground zero!
Read MoreIf your service team is not truly customer focused… not truly tuned into being a part of a customer centric culture… then your customer experience is dead-on-arrival (DOA).
Read MoreThe last element in building equity in your FBO enterprise is developing a consistent customer service experience.
Think of a three legged stool where each leg represents a primary component that helps support the entire customer experience platform. The three legs must work in concert with each other. If one leg fails, the stool will collapse, causing a breakdown in delivering the best possible customer service experience.
Read MoreWhen planning a strategy to boost equity in your FBO enterprise, we highly recommend you double-down on building a strong internal safety culture.
Read MoreBuilding equity in your FBO business can often take years. It’s an investment in both time and resources.
That’s why FBO owners and operators need to make sure their equity position is protected and made durable through a strong Airport Minimum Standards document.
Read MoreAs a continuation of our blog post regarding the value of creating a sound balance sheet with consistent EBITDA performance, we pick back up with the importance of conducting a financial ratio analysis which helps spot trends, whether good or bad.
Read MoreThe recent European Union Aviation Safety Agency’s (EASA) proposed ground handling regulations have sparked interest amongst leaders in the U.S. FBO Industry and was a general topic of discussion by FBO owners and operators attending the annual NBAA Schedulers & Dispatchers (S&D) Conference held March 12-14 in Ft. Worth, TX.
Read MoreThe annual NBAA Schedulers & Dispatchers (S&D) Conference offers a great opportunity to catch up with FBO clients, associates and leaders in order to get a feel for the pulse of the industry as well as issues that could impact policy and procedural changes. This year’s rendition, March 12-14 in Ft. Worth, TX, was no exception.
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FBO Fuel Sales Softened in 2023
The results of our Annual FBO Fuel Sales Survey indicate that fuel sales softened in 2023 following a relatively flat 2022 performance.
Read MoreA handy tool for FBOs to help manage profitability is to conduct a financial ratio analysis which will assist in spotting trends, both good and bad. This process will aid owners and operators to get a better grip on cash management and forecasting the effect that operations have on the bottom line.
Read MoreThe fourth element in building equity in your FBO enterprise is creating a sound balance sheet to help determine financial performance.
Read MoreMulti-Part Series on The 7 Immutable Elements of Building Equity in Your FBO Enterprise. Now that you have your three golden eggs nicely arranged, lease agreements for Hangar Space, Office Space and Tie-down Space, there’s one last section of the lease documents that should not be overlooked. It’s the rules and regulations section that offers you protection should one of the parties in your agreement defaults.
Read MoreIf you want to maximize your ground lease return on investment, don’t overlook the value of your tie-down space. It’s an opportunity to add one more golden egg to your nest of income producers: Hangar Space, Office Space and Tie-down Space. We call it the trifecta of recurring income that will produce a passive source of revenue for months and years to come for your FBO.
Read MoreDon’t look now, but there are two golden eggs in your grassy nest next to your fuel farm. The first one is your hangar lease agreement which we discussed in the last blog post. The second golden egg represents your office lease agreements which also deserve your undivided attention.
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